The PlayStation 4 is one of the best-selling consoles of all time, but it does have some pesky network issues. These may affect the original base console and PS4 Pro updated and thin reviews released later in 2016.
The problem with Wi-Fi
Wireless networks are practical and unreliable. Wireless technologies are susceptible to interference from competitor networks and physical objects can seriously affect Wi-Fi penetration.
Routers don’t last forever , and a wireless network that occasionally disconnects for no obvious reason may indicate a problem with your network hardware. These devices are usually left on 24 hours a day, which produces a lot of heat. Many routers only last a few years before problems arise.
Wireless reception can vary due to a variety of factors. New neighbors setting up a wireless network next door on a competing channel can introduce interference suddenly . Devices like microwaves, Bluetooth speakers, and baby monitors can help. Any device that connects wirelessly to your network can be affected by these issues, including game consoles like the PS4.
Things you can try
If your PS4 has just started having problems with its Wi-Fi network, the first thing to do is reboot your router unplugging it from the wall and waiting 30 seconds before plugging it back in. You can also try restarting your PS4 by pressing the PS button on your controller and selecting Power> Restart PS4.
The easiest remedy for a faulty wireless network is to avoid its use altogether. All PS4 models have a built-in Ethernet adapter, which allows you to connect your console directly to your router. Can do this using an ethernet cable if the router is nearby, or consider use a powerline Ethernet adapter if the router is further away (although note that power lines can also be problematic).
If wired network is not an option, you can try to troubleshoot your wireless network to avoid interference from neighbors and other devices. This may involve reposition the router and change the wireless channel using the analysis of the networks around you using an app like Network Analyzer (iPhone) or Wi-Fi Analyzer (Android).
You might be luckier if use a 2.4Ghz wireless band instead of 5Ghz . The original base PS4 (released in 2013) can only connect to 2.4Ghz networks, but the reviewed Slim and PS4 Pro models released in 2016 can choose between the two. The 5Ghz network is faster, but this comes at a cost to reach.
To do this on your PS4 Pro or slim, go to Settings> Network> Set up Internet connection. Choose “Use Wi-Fi” followed by “Easy”, then press the Options button on your controller and select “2.4Ghz” only in Wi-Fi Frequency Bands. This will show only 2.4Ghz networks, which should provide greater range and stability.
Finally, you can try moving the console away from any device that may cause interference, such as broadcast boxes. This is a long shot and it can be difficult to isolate the PS4 because most TVs will share the same wireless connection.
Troubleshooting other PS4 networking issues
The PlayStation 4 family is known for network problems, including slow downloads. We have already made a guide to speed up PS4 network performance, which would be worth reading if your connection is stable but constantly slow.
The entry Why does my PS4 keep disconnecting from the Wi-Fi network? was first published in ResponTodo.